Warranty, complaints and aftercare.
If something is wrong after an agreed service, contact iDevicefy so the problem can be reviewed against the work and conditions you accepted. Keep your quote, service report and proof of payment.
Updated 26 October 2026
Three different types of protection
Statutory consumer rights, Apple warranty or AppleCare, and any additional commercial service warranty are different. One does not automatically replace the others. In the Netherlands, a product should meet reasonable expectations; statutory protection is not simply limited to a blanket two-year period.
What your service confirmation must explain
Check which repair or replacement is covered, who provides the warranty, its duration, the claim route and any conditions. We do not promise a lifetime warranty or copy another repairer’s warranty. If Apple supplies service coverage, the actual Apple service terms for your case matter.
How to report a problem
Send a WhatsApp message with your reference, model, when the issue appeared, a description and relevant photos. Explain whether the original fault returned or a new symptom appeared. Never include account passwords or passcodes. Contact us before arranging another repair so the original work can be assessed.
Assessment and possible remedies
We review the intake record, agreed work and current symptoms, and explain any inspection or return arrangements before you send the device. Depending on the findings and applicable rights, a remedy may involve correction, replacement, a price reduction or refund. There is no automatic refund decision without reviewing the case.
Accidental damage, wear and water resistance
New impact or liquid damage, unrelated faults and normal wear may fall outside a commercial warranty. They do not automatically remove unrelated statutory rights. A repair is not a promise of permanent water resistance. Battery condition and wear should be assessed against the agreed service and expected performance.
Existing Apple coverage
Check Apple coverage and your rights against the original seller before paying for a repair. AppleCare eligibility depends on your plan and device. Genuine parts alone do not establish Apple authorization or automatically guarantee manufacturer coverage.
If the issue remains unresolved
Ask for a written explanation and tell us the outcome you seek. Keep the correspondence and supporting evidence. You can seek advice from ACM ConsuWijzer and use the legal remedies available to you. We do not claim membership of a dispute scheme that has not been confirmed.