Your information, explained.
This notice explains information used by the iDevicefy website and when you contact us. You can ask privacy questions or exercise your rights through the WhatsApp contact link below.
Updated 26 October 2026
Information you choose to share
When you contact us, we receive your contact details and the message, device model, symptoms and photographs you provide. If a request form is available, it asks for contact details, eligibility answers and service information. Share only information needed to explain the issue.
Why information is used
We use inquiry details to answer you and prepare a service you request. Agreed service records support delivery and aftercare; legally required records meet legal obligations. Limited technical information supports website security and reliability. An inquiry is not permission for marketing.
WhatsApp and external services
WhatsApp is optional. Clicking its link opens an external service; WhatsApp/Meta processes information under its own privacy terms. We receive the messages you send to our business account. The link does not automatically send your device details, booking reference or browsing history as a message.
Website hosting and service partners
The website is hosted on Vercel, which processes technical request information to deliver and secure pages. Where an agreed service needs Apple or a carrier, only relevant service and delivery information should accompany it. Ask which parties will handle your specific case before handover.
Device contents and privacy
Do not send passwords, passcodes, recovery keys or account security codes. Back up personal content before service. Testing arrangements should minimize access to personal files.
Retention and international processing
The relevant retention criteria are the purpose of the inquiry, completion of service, aftercare, disputes and legal record-keeping duties. Ask us which records remain for your case and request deletion where applicable. Third-party platforms may process data internationally; their notices describe applicable locations and safeguards.
Your privacy rights
Depending on the legal basis, you may request access, correction, deletion, restriction or portability, object to processing, or withdraw consent. Contact us with a description of your request. We may need proportionate identity verification; do not send identity documents unsolicited. You may complain to the Dutch Autoriteit Persoonsgegevens.
Cookies and changes
The website does not currently load advertising trackers or optional analytics. Local form drafts and administrative sessions are explained on the cookies page. Material changes to how information is used should be reflected here; a new use is not automatically covered by an earlier inquiry.