Clear agreements before you commit.
These service terms explain the steps from an initial question to an agreed repair or exchange. Keep your written quote and service confirmation: they define the exact work, price and delivery arrangements for your case.
Updated 26 October 2026
Our role and your first inquiry
iDevicefy is an independent service business. Our repair route is to arrange service through Apple rather than perform repairs ourselves. A message or catalogue selection does not guarantee Apple acceptance, a service date or stock. The actual route must be confirmed for your device before you agree.
A written proposal first
Before committing, check the exact model, fault, proposed repair or exchange, parts or device condition, VAT-inclusive total, delivery or diagnostic charges, estimated timing and warranty details. An inquiry alone does not authorize paid work. Ask for clarification if anything is missing.
Pricing and payment
Our model-specific targets use the cheapest checked competitor repair option for that model and service. They are our commercial targets, not Apple’s own price list. The general range is guidance where no specific target exists. A final quote takes precedence only when you accept it; extra work requires further approval.
Intake, changed findings and delays
Intake checks may reveal additional damage, locks or a different model. We explain changes and seek approval for a revised proposal before extra paid work. Repair timing depends on inspection, parts, Apple acceptance and transport. Estimates are not guaranteed completion dates unless expressly agreed.
Cancellation and distance contracts
For qualifying distance service contracts, consumers generally have 14 days from agreement to withdraw. Starting during that period requires an express request; proportionate payment for work performed may apply. Loss of withdrawal rights after full performance requires the applicable prior consent and acknowledgement. Ask for the cancellation instructions before agreeing.
Exchange is a separate agreement
The exchange target is 50% of verified retail value for a comparable new device, subject to an individual offer. The offer must identify the replacement, condition, storage, battery information, included accessories, trade-in valuation and cash amount. A target does not guarantee stock or a particular device.
Handover and return
Wait for a confirmed address, method and packing instructions. Record the device’s condition and included accessories. Keep proof of posting where applicable, and report damage or missing items promptly after return. Do not assume a drop-in location or free shipping without confirmation.
Your rights and resolving a problem
These terms do not remove mandatory consumer rights or excuse responsibility that cannot lawfully be excluded. Contact us with the reference, issue and requested solution. The warranty and complaints page explains the review process; you may also seek independent consumer advice.